Free cancellation up to 24 hours before departure
Every booking on this site carries the same rule: cancel up to 24 hours before your departure and it costs you nothing. The window is counted back from the departure time on your booking — the 08:00, 11:00 or 13:00 slot you chose. The hotel pickup does not come into it; it is always earlier and is confirmed separately.
There is no form to fill in and no reason to give. A holiday plan changes, a flight moves, someone in the group has second thoughts about the dust and the mud — all of these are fine, and none of them needs explaining.
Inside the last 24 hours the free-cancellation window has closed. Please still tell us: the seat and the transfer place are held for you until the departure leaves, and a short message lets us release them for someone else.
Nothing to refund — because nothing was charged
On most booking sites a cancellation starts a refund. Here it does not, for a simple reason: no card is entered on this website and no deposit is taken. You pay the fare on the day of the tour, at the base, in person.
So when you cancel, no money moves in any direction. There is no refund to process, no voucher to keep track of and no bank to wait for — the booking is simply closed and the seat goes back into the calendar.
The same logic protects you the other way round. A cancelled booking cannot leave a charge on your card, because the card was never there.
How to cancel: one WhatsApp message with your booking reference
The quickest route is WhatsApp on +90 536 603 75 84. Send the booking reference from your confirmation and say that you want to cancel — that is the whole procedure. We reply to confirm that the booking is closed, and that reply is your proof.
If you prefer not to use WhatsApp, the enquiry form on this site reaches the same people. It is slower than a chat message, so use it while the 24-hour window is still comfortably open.
- Your booking reference — it is on the confirmation you received
- The name the booking was made in
- The date and the departure you booked
- One line: cancel everything, or only some of the seats
Changing the date, the departure or the safari itself
A change goes through the same channel as a cancellation. Message us with your booking reference and the new date or departure, and we check whether that departure still has places — the booking system counts every booking against 40 places per departure, and a full slot cannot be opened up.
When you move to another departure, your hotel pickup time changes with it. It is set again for the new departure and confirmed to you; it is always earlier than the departure time, and it depends on your hotel and the route of the day.
Switching between the three safaris — buggy to quad, or adding a child aged 6–10 and moving to the family buggy safari — is a new booking at that product's per-person fare. The price is shown before you confirm and, as before, nothing is paid online. Ask before the 24-hour window closes so the change stays straightforward.
If we have to cancel a departure
Occasionally a departure cannot run for safety or operational reasons. When that happens we contact you as early as we can, on the phone number from your booking — and by e-mail too, if you left an address — and offer the alternatives: another departure the same day if one has places, another date, or a straight cancellation.
Whichever you choose, the money side is identical to a cancellation on your side: nothing was paid, so nothing has to come back. Keep the phone number on your booking reachable — we would much rather tell you the evening before than on the morning itself.
No-shows — and why a message is better
If nobody is at the agreed pickup point at the confirmed time and we cannot reach you by phone, the transfer has to carry on with the other guests and the departure runs without you. Because no card was taken, a no-show does not trigger a charge — but a seat that could have gone to someone else stays empty, and the team at the base has planned a vehicle, a helmet and a briefing for you.
A message takes less than a minute, even from the hotel lobby on the morning itself. The rules do not demand it; it is simply the fair thing to do, and it keeps the calendar honest for the next person.